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At the ripe old age of 22, Hal Becker became the top ranked salesperson among 11,000 others at Xerox Corporation. A few years later, he launched the highly successful Direct Opinions, one of the world’s first customer service telemarketing firms. Shortly thereafter, he was diagnosed with terminal cancer. He conquered that, too. In the roughly twenty years since, Becker has spent most of his time lecturing and presenting seminars in all parts of the world and authoring a series of books. His "Can I Have 5 Minutes of Your Time?" is used as a kind of sales bible in many corporations, while his "At Your Service" has become something of the national authority on the power and importance of good customer service.
As an internationally known expert on sales and customer service, a best-selling author, and a dynamic and entertaining speaker, Hal Becker makes more than 150 presentations a year to organizations that include IBM, Disney, Blue Cross, AT&T, Nordstrom, New York Life, American Greetings, Continental Airlines, U.S. Post Office and hundreds of other companies and associations.
At the young age of only 22, Hal became the #1 Salesperson among a national sales force of 11,000 at Xerox Corporation. Six years later in 1983, it was that same passion and energy that helped him survive terminal cancer only months after launching Direct Opinions, one of the first customer service telemarketing firms which now conducts over 2,000,000 calls per year with offices throughout the U.S. and Canada.
In 1990 Hal sold Direct Opinions to devote time for presenting lectures and seminars around the world and to promote his national bestseller "Can I Have 5 Minutes of Your Time?", which is now in its 12th printing and is used by many corporations as their "Sales Bible." He has also authored another run-away bestseller "At Your Service", one of the nation's foremost books on customer service. He has been featured in publications including The Wall Street Journal, Success, Inc. Nations Business and hundreds of newspapers and Radio/TV stations around the world.
Hal also founded the nonprofit Cancer Hotline of Cleveland, a telephone service that provides support and information for cancer patients and their families. (He donates proceeds of his books to this cause.)