Biography

Call 1.800.966.1380 to contact Leonard Berry booking agent, publicist, manager, pr firm, representative and management company for booking Leonard Berry speaker appearances, autograph signing, endorsement deals or hiring Leonard Berry as a keynote speaker for your next event. Find Leonard Berry official website information, speaker fees, booking fees, costs and schedule. Dr. Leonard Berry is the author of "On Great Service: A Framework for Action; Marketing Services: Competing Through Quality; Delivering Quality Service: Balancing Customer Perceptions and Expectations; Service Quality - A Profit Strategy for Financial Institutions.

He is also the director of the Center for Retailing Studies, editor of the Arthur Andersen Retailing Issues Letter, and former president of the American Marketing Association. His extensive research into the success factors of companies renowned for their quality of service have led him to the conclusion that there are four principles of great service: reliability, surprise, recovery, and fairness. His latest book is "Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success".

PFP Sports & Celebrity Talent PFP is a speakers bureau and booking agency providing Leonard Berry speaker, personal appearance and endorsement information. Booking Leonard Berry for appearances, as a motivational speaker, keynote speaker, for a fundraising event, grand opening, television or radio commercial, PR campaign or trade show is easy through our agency. For more info, contact Leonard Berry through PFP Sports & Celebrity Talent at 1.800.966.1380.